Frequently Asked Questions
Ordering & Shipping
Q: I am trying to add a style to the shopping cart and nothing is happening, what do I do?
A: This occurs when an item is sold out. You should see the following message
The selected product combination is currently unavailable.
Q:When will I receive my order?
A: Orders typically ship out 2-3 business days from when they are placed. Orders ship from Texas- UPS is the carrier. See map below for the transit times.
Q:Do you ship to outside the US?
A:We NO LONGER ship to Canada.
We only ship within the US.
Q: What if I need my order to ship quicker than UPS Ground?
A: When placing your order, you will be asked to select a Shipping Method. You can choose Expedited Shipping (3 Day Select, 2nd Day Air and Next Day Air). UPS does not count the day the order ships. For example: you place an order on Tuesday night; the order is entered and shipped on Wednesday. If you selected 3 Day Select the order would arrive the following Monday.
NOTE: UPS will not deliver to a PO BOX, be sure to enter a physical address to avoid delays.
Returns and Exchanges
Q: What if need to return or exchange an item?
A: Please email firstname.lastname@example.org to obtain a Return Authorization number. Please have your order number available. All items sent back without an RA number will cause delays in processing the refund or exchange.